Voice Mail Greetings: SOME WAYS TO HELP PEOPLE WHO CALL YOU FEEL COMFORTABLE LEAVING MESSAGES

• Update your personal greeting regularly.
• In your greeting, let callers know when you will return their call.
• Include information in your greeting about how callers can reach a colleague who can help them if you are not available.
• If you will be away from the office for an extended period, on business or leave, let callers know and tell them how to reach a colleague who is taking your calls.
• Tell your callers how they can easily reach someone in real time if their call is urgent. BUT, make sure an operator or receptionist is available to answer the line during normal business hours.
• Pause for 1 - 2 seconds before you record your greetings so that if your mailbox receives a STD call the beginning of your greeting, particularly your name, is not drowned out by the STD pips.

Added: Sun Jul 30 2006
Views: 45

Voice Mail Greetings: SUGGESTIONS WHEN CONSIDERING THE COMPOSITION OF YOUR GREETING

• Try keeping your recording to a maximum of about 15 seconds.
• Do not say “operators are busy” - instead tell callers operators are aware of their call but are attending to others, etc.
• Do not say “you have been placed in a queue” - instead ask callers to hold.
• Wait at least 1-2 seconds before commencing recording your greeting. This gives time for the call to be answered and for the caller to be receptive. Also, it allows the STD pips to be heard and not recorded over.
• Take your time while recording, and sound sincere.

Added: Sun Jul 30 2006
Views: 43

Voice Mail Greetings: WEEKLY

Hello, this is (NAME). For the week of (DATE) I will not be available on Monday morning or Thursday afternoon, but should be in my office the remainder of the week. If you require assistance during my absence please call (TELEPHONE NUMBER). Thank you. (20 seconds)

Added: Sun Jul 30 2006
Views: 38